FOR SMALL IT SERVICE PROVIDERS

Your AI technician
that never sleeps

FixHive handles first-line IT support autonomously. Diagnoses issues, walks clients through fixes, escalates only what needs a human brain. One technician, five times the clients.

Submit a Ticket View Dashboard
80%
of IT tickets are repetitive
5x
more clients per technician
24/7
support without overtime

Watch it work.

A real ticket, resolved in under 2 minutes. No human involved.

fixhive / live-ticket-feed
14:23:01 NEW Ticket #4471 from Nkosi Engineering
14:23:01 "Printer won't connect after Windows update"
14:23:03 AI Classified: Driver compatibility issue (98% confidence)
14:23:05 AI Sending diagnostic steps to client...
14:24:12 AI Client confirmed: driver rollback resolved the issue
14:24:14 RESOLVED Ticket #4471 closed. Time: 1m 13s
14:24:14 Technician notified: 0 | Escalated: 0

Three layers of autonomous support.

01

Intake & Diagnose

Client submits a ticket via email, chat, or portal. AI classifies the issue, checks known solutions, and runs remote diagnostics in seconds.

02

Resolve & Walk Through

For common issues, the AI sends step-by-step instructions. Printer problems, network config, password resets, software installs. Handled.

03

Escalate Smart

Complex issues get routed to you with full context: what was tried, what failed, and a recommended fix. You spend 2 minutes instead of 20.

You vs. you with FixHive.

Without FixHive With FixHive
After-hours support Missed calls, angry clients AI resolves at 2am
Password reset tickets 10 min each, 5x daily Automated in 30 seconds
Client capacity 15-20 clients max 80-100 clients, same team
New technician hire R15,000+/month salary Not needed yet
Ticket response time Hours (or tomorrow) Under 30 seconds

Stop trading hours
for tickets.

FixHive is the AI technician that small IT shops have been waiting for. Built for providers who are tired of being the bottleneck.

Try It Now →